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| technology | marketing | customer service |
 The Clickable Corporation The authors identify and explain eight value propositions that companies can offer their customers through the web. |
 Differentiate or Die Solid strategies to get above the crowds of competitors and generate the business required to stay there. |
 The Customer Century How world-class companies better serve customers and stakeholders by integrating marketing and communications. |
| leadership | personal | miscellaneous |
 The 8th Habit Accessing a higher level of human genius and motivation requires..a new mind-set and skill set. |
 Conflict Resolution If you handle conflicts well, not only will you get what you want, you will gain power and influence within your organization. |
 The Caterpillar Doesn`t Know The caterpillar doesn't know that it must transform itself to stay alive. Your company may be the same. |
Gaelic Gal
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